When you have a website, it is normal to lay out all of the necessary information that your potential customers would need. However, there are certain things that one might overlook. Sometimes, it might not be your fault— perhaps your clients just have certain inquiries that you did not foresee. Of course, smaller companies will not usually be able to pay for a manual customer service system that functions 24 hours a day, 7 days a week. Even for bigger businesses, the costs involved in such an endeavor might be prohibitive.

The best course of action would be to introduce chatbots to your present system. While Artificial Intelligence (AI) has been making strides in the last few years, business owners remain wary about incorporating it into their customer service channel. Some people fear that this means less genuine responses, which in turn will affect the business in a negative manner. Luckily, this is no longer the case: chat robots have been created to deliver great customer experience to clients. Your clients would not even be able to tell that they are corresponding with a computer!

Benefits of Using a Chatbot

  • Streamlined Efficiency

Automation will be able to help you accomplish more tasks. Chatbots can streamline repetitive tasks with the use of voice or text requests. This saves you a great deal of hassle and effort. Not to mention that the implementation of such a system improves the overall efficiency of your business.

  • Wider Customer Engagement

A lot of customers place significant stock in the customer experience they receive. They can choose to continue or stop transactions based on the quality of the correspondence. By deploying automated chatbots, it will be easier to attend to their inquiries and requests. You can choose to implement these programs on accessible platforms to reach a broad client base.

  • Convenience

Have you ever had to contact a customer care agent? If so, you might be familiar with being put on hold for several minutes. Reports say that people have to wait an average of 7 minutes before they are connected to an agent. With chatbots, it will be possible to attend to your customer’s needs no matter the time and place.

  • High Level of Flexibility

If you have a global client base, a chatbot can help reduce the number of difficulties that come with such a setup. You can configure the chatbot in such a way that it responds in their native language. Aside from customer service, you can also incorporate the chatbot into your workforce for smoother communication.

  • Resource Prioritization

Usually, businesses have a person or a team of people who are in charge of responding to customer inquiries. It is no secret that a lot of these inquiries are the same: the costs, the services offered, operating hours. Regardless, it requires time and effort on your end to answer them. Chatbots can help in this regard and they will allow your employees to gear their attention towards other important tasks.

Chatbot Uses

  • Personal Assistants

It is possible to use a chatbot if you wish to simplify day-to-day processes. You will have an easier time when shopping for food, clothes, and toiletries. It can even help you create appointments, book restaurants, and find travel accommodations. The best thing about it is that you can do this from your phone, browser, or preferred messaging platform.

  • Initiate Productivity

You can choose to add chatbots to the existing systems in your workplace. This is great for inventory, human resources, and customer management departments. Feel free to use it to monitor performance, check statuses, and calculate sales. By streamlining these processes, you and your employees will have more time to perform other tasks.

  • Call Center Applications

While it is common to outsource a call center for technical needs, employing a chatbot will be able to reduce the financial costs. This will give your customers the freedom to perform menial tasks, like checking their balance, booking an appointment, and changing account details. All of this will be possible without an agent. Nonetheless, chatbots will be able to engage them in a natural way as they can adjust their responses accordingly.

Common Platforms

  • Facebook Messenger

Facebook is one of the most accessible platforms you can use if you wish to use a chatbot. After all, it has more than 1.6 billion active monthly users. A Facebook messenger chatbot is especially useful for businesses that depend on a large number of consumers. It also allows for a greater chance of discovery

  • Skype

The video chat and voice call program has reported 300 million active users each month. It has long since been the choice of most businesses. Their chatbot feature is useful for both one-on-one interactions and group setups.

  • Telegram

This messaging app has more than 100 million active users per month. Its appeal lies in the fact that provides a free means of communication that reduces the need for mobile credit. Most users come from Brazil, Iran, Italy, Russia, and the United States. The application programming interface (API) built by Telegram allows users to send notifications, news, and reminders.

Of course, business owners are not limited to using a single-platform chatbot. In fact, it will be better to implement the system across various platforms for consistency, accessibility, and ultimate efficiency. We understand that accomplishing these tasks may seem daunting, especially if you do not possess the necessary programming background. Luckily, we can help you that—get in touch now so that we can help you set up an automated response system. This is an investment that will certainly pay off.