Why having a chatbot is necessary.

All future businesses require chatbots.

Why having a chatbot is necessary. - All future businesses require chatbots.

  • Increasingly, businesses are using chatbots to improve their customer service and customer acquisition rates as they find people prefer messaging or texting with a chatbot than speaking to a customer service representative on the phone. These are often associated with long waiting times, confusing information and don't lead to a satisfied consumer.
  • A survey by Oracle found that some 80% of businesses want a chatbot by 2020. 
  • People don't care about whether it is a chatbot or a human as long as the problem/enquiry can be solved. With Artificial intelligence and automative learning continually improving, so are the abilities of chatbots to do this. 

Check out our previous blog post for more on this:



Where and how do i get a chatbot?


There are apps that can be used to make chatbots yourself however these are tedious, often require some sort of payment plan and can take a very long time to use. They are also very limited in terms of their capabilities. Your best bet is to contact a tech company that specializes in making chatbots. The benefit is they are very customizable. However, the big tech companies can charge from anywhere between $20,000 - $100,000.

Here at Defnetly, we charge far below the industry standard at $1200 but we also offer completely customizable services. We have scouted out our competitors and not only is our product cheaper, it is also better. 

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